Donate Now
HomeFacilities Available

Facilities Available

    • AMBULANCE SERVICES

      Ambulance services are available round the clock, on payment basis. In case of any requirement please contact Front Desk/ Reception or call +91-1147022222/

      +91-7042088779 (from outside).

    • ATM FACILITY

      To help patient / attendant for immediate cash need two ATM machines, one from Axes bank and another from Yes Bank, are installed in reception area of the

      institute. Patients / attendant as well as employee of institute can use them as and when needed.

    • CAFETERIA

      The Visitors’ cafeteria at Rajiv Gandhi Cancer Institute and Research Centre is open 7days a week for service from 08.00 am to 09.30 pm. Along with this

      beverage vending machines are also placed on each floor for your convenience.

      Café Coffee day counter is available in Front office area to provide readily available snacks and beverages in between 08:00 to 9:30 PM.

    • COUNSELLING SERVICES

      RGCI&RC extends counseling services to its patients. For psychological support and further discussions, please speak to our Counseling team in Old

      building, ground floor (adjacent to Casualty). Ph.: +91-11-47022007

    • CYTOTOXIC ADMIXTURE UNIT

      A team of dedicated pharmacist is available for mixing the chemo drugs and radioactive drugs in a very controlled and automated environment. All Cytotoxic

      Medicine are prepared or mixed in Aseptic and Sterile Condition under the Bio Safety Cabinet for the Safety of Patient, Safety of Employee & Safety of

      Environment.

      All Cytotoxic Medicine are prepared by Volume as well Weight procedure for the accuracy of dose, because chemo medicine is extremely potent in nature.

    • DEDICATED DESK FOR INTERNATIONAL PATIENTS

      Rajiv Gandhi Cancer Institute & Research Centre, Delhi is the destination for a very large number of cancer patients, not only from India, but also from

      Abroad. Patients from several countries have been visiting the Institute for Advanced Cancer Care.

      An international helpdesk is established and operational in institute reception area to help and facilitate international patient in registration and

      consultation. Any patient from overseas is welcome to consult our Consultants at our centre. it will be preferable to contact us on email info@rgcirc.org

      The recommended duration of visa to stay in India will be determined by medical requirements, and conveyed to you by the International Patient Coordinator.

    • DEVOTIONAL MUSIC

      The devotional music is played from 6 AM to 9 AM, while soft instrumental music is played from 9 AM to 1 PM and from 5 PM to 9 PM. However, the music is

      switched off from 1 PM to 5 PM, to allow our patients’ to rest.

    • DIETARY SERVICES

      All patient meals are planned in line with the diet prescribed by the treating team and well trained competent dieticians accommodating patient’s choices as

      far as possible. Room service for attendants is also available (Please contact Ext. No. 2043 for kitchen & 2045 for Dietician) for any

      clarifications/discussions. NO OUTSIDE FOOD IS ALLOWED.

      Please note: after you occupying the allocated bed it takes us minimum 1 hour to serve the first diet.

    • EMERGENCY / CASUALTY

      Emergency department is located on ground floor of institute. It is a 5 bedded unit offering best Oncological initial and emergency treatment round the

      clock. We provide a consultant led 24 resuscitation facilities. We treat and access within minutes of patient arrival with referral and assessment by other

      departments if deemed necessary.

    • HOME CANCER CARE SERVICES

      In addition to therapeutic & diagnostic services, the Institute also provides supportive services particularly to terminally ill patients. As a part of

      this program a team consisting of a physician, a clinical psychologist and a nurse visit the terminally ill patients to provide them Medical, Nursing &

      Psychological support at regular intervals and provide them free medicines & nutrients, Ph.: +91-11-47022007.

    • INFORMED CONSENT

      Before any invasive or surgical procedure, biopsy, blood transfusion, or chemotherapy administration a consent form will be given to you. Please make sure

      that you have carefully read the consent form & fully understood it.

    • LAUNDRY SERVICE FOR PATIENT’S ATTENDANT

      Patient’s attendants can avail laundry facility on payment basis.

    • LUGGAGE ROOM

      A luggage room is build at Gate number 2 of institute to facilitate Patient / Attendant to keep their extra luggage.

    • MEDITATION/PRAYER ROOM

      Keeping in mind the cultural & religious beliefs of our patients &their families, we have a meditation I prayer room in basement, Old building.

    • ONLINE PAYMENT FACILITY

      Patient can pay his bill using different means as per his comfort and laws governed by government of India. Different modes of payment are cash, Credit

      Cards, Debit Cards and online payment through our website (www.rgcirc.org)

      For the ease of payment for different services at different counters within RGCI&RC, RGCI Smart Card facility is also available. One time amount can be

      deposited in RGCI smart card at the time of entry in RGCI&RC. Payment can be done using RGCI smart card at different counter for different services.

      Before exit patient can get his remaining amount back from cash counter. RGCI smart card is applicable within RGCI&RC only.

    • ONLINE REGISTRATION / APPOINTMENT

      To avoid long queue for new patient registration, patient / attendant, can do online temporary registration from institute website (www. rgcirc.org). Also

      patient / Attendant can take OPD appointment for a Doctor for any location. An appointment confirmation SMS will be delivered at Patient registered phone

      number.

      Patient / attendant needs to report his arrival at helpdesk in reception area and get his OPD card and report on OPD counter in his respective OPD for OPD

      consultation.

    • PATIENT LINEN

      At the time of room allotment, you will be provided with sterilized patient dress which will be changed every day to maintain the hygiene of the patient. You

      are required to wear the same during your hospital stay. You will also be provided with a toiletry kit in the ward on your arrival.

    • PHARMACY SERVICES

      We have an in-house pharmacy where all the medicines available are genuine and all the requisite conditions to maintain the potency of the drug, especially

      for those drugs where maintaining of cold chain is a must, are made available .Patient or attendant can give their prescription to the pharmacy porters

      deputed in all w a r d s, who will make the medicine available by the patient’s bedside.

    • PHOTOCOPIER FACILITY

      Patient / Attendant need to deposit id / address proof during registration. In case of corporate / insured patient, He needs to provide multiple documents at

      TPA desk. To help patient / attendant Photocopier facility are available in reception area on payment basis.

    • PLAYROOM FOR PEDIATRIC PATIENTS

      In order to make the child’s stay and treatment in the hospital as pleasant as possible, the Pediatric Oncology Department has established a Playroom on the

      second floor for Pediatric patients. It is equipped with a TV, Computer, Videogames, many Books and Various Toys. Children are free to use the playroom

      during their visits to the hospital. They may even receive short chemotherapy here, as there is a nurse stationed there.

    • PREVENTIVE ONCOLOGY

      Attendants of the patients are advised to get benefited from Preventive Oncology Service while they are attending I accompanying their patient in the

      hospital. Social worker from the Preventive Oncology Department gives health talks in all patient areas with primary focuses on creating awareness among the

      public about the need to screen for early detection of cancer. Preventive Oncology OPD provides screening for three most common cancers (Breast, Cervix, and

      Oral cancers) at highly subsidized rates. Regular OPD is conducted from Monday to Saturday.

      These screening services are also rendered weekly through community based cancer detection camps (outreach basis) in Gender Resource Centers in collaboration

      with NCT of Delhi. The Department organizes training programs for health workers on prevention and early detection of cancer. Ph.: +91-11-47022053.

    • REPORT COLLECTION

      Reports of all investigations carried out on OPD basis will be available at Central Report Dispatch Collection Counter at the Main Reception (Ext. No. 2076)

      as per time given. In case of any delay in the dispatch of report you may contact the Front Desk. In case of In-patients, the reports will be sent directly

      to wards to be filed in the patient’s medical record.

      In case you are admitted you are requested to make sure that you have received copy of all the investigation reports that you have undergone in the present

      admission before leaving the hospital. In case of any doubt please ask your assigned nurse. A copy of final report of all the investigations is generally

      given to the patients by the staff nurse on regular basis. In case finalization of a report is pending at the time of discharge, that report can be collected

      from Central Report Dispatch Collection Counter on your next visit.

      Report can be downloaded from institute websites (reports.rgcirc.org). As soon as a report is reviewed and approved by our doctor, A SMS will be delivered to

      patient’s registered phone number with login id, password and report URL. You can view / download the report from there.

    • SHARING OF MEDICAL RECORD

      We create your medical record with a unique identification number (CR. No.), update and preserve it with utmost care and confidentiality. Duration of record

      keeping are:

      • For OPD and IPD patients: 5 years from the last date of visit & day of discharge respectively.
      • In case of death or any legal matter: 10 years.
      • Onetime OPD visit with no diagnosis of cancer: 1 year.

      The Medical record of a patient can be accessed as per Hospital Medical Record Policy.

    • SUPPORT GROUPS – CANKIDS / CANCER SAHYOG

      Cancer Sahyog is the emotional support group of the Indian cancer Society, Delhi Branch. Cancer Sahyog provides emotional supports, financial supports to

      poor patients and their family members.

      CanKids is a not for profit organization of over 300 people (volunteers and employees) and works on all aspects to enable best standards of treatment care

      and support services for children with cancer (age 0-21) and their families from moment of diagnosis through treatment and after into survivorship on the one

      hand and palliative care, terminal and bereavement support on the other.

    • TPA DESK

      TPA Help Desk assists you in documentation of your cashless procedure. All the dealings with respect to Medical Insurance are handled by the TPA Help Desk

      only. Approval of the cashless treatment lies with the concerned TPA.

      Patient /Attendants are requested to obtain the pre-request form from TPA Help Desk by showing the TPA-ID card / updated policy papers and submit pre-request

      form duly filled, signed and stamped by the treating doctor within 24 hours of admission. The completed form will then be processed by TPA Help Desk for

      approval from the respective TPAs. You must enter your contact address, telephone number and mobile numbers in your TPA documents. TPA Help Desk will

      intimate you about Approvals/denials of your request by TPA. Initial approval / response generally take at least 5 – 6 hours and final approval takes at

      least 3 – 4 hours.

      • In case the patient gets admitted without prior approval, they have to pay a minimum token amount, which is refundable at the time of discharge

        once the approval is received

      • Patient enrolled with TPA should take room accommodation according to the entitlement limit provided by their respective TPA. If they desire to

        take higher category accommodation the difference will be borne by the TPA card holder.

      • If admitted without approval, the hospital will not be responsible for any denial from the concerned TPA. In such a case full payment is to be

        made by the patient

      • Non admissible items like zero dialing telephone facility (on request), private nurse, ambulance etc. are not included in the TPA bill. The cost

        will be borne by the patient, if the facility is availed.

      • Original investigation reports of all diagnostic procedures including X-Ray, USG, CT-Scan, MRI films etc. are to be submitted to TPA Help

        Desk.

      TPA Contact No.: +91-11- 4702 2608 Timings: 09:00 am to 08:00 pm

    • VISITING HOURS POLICY

      The visiting hours for meeting the patient in wards are 05:00 pm – 07:00 pm. While admitting each patient, one attendant is permitted. Since cancer patients

      are severely immune compromised, strict infection control demands least number of people in patient areas. Therefore, at the time of admission you will be

      provided with two passes – a Visitor Pass (valid for visiting hours) and an Attendant Pass valid for stay of one attendant with the patient. Both the passes

      expire after 5 days of being issued & have to be renewed subsequently. Any attendant found in the patient room without the pass shall be made to leave

      the premises immediately.

      Visiting Hours in SICU Morning: 08:00am 08:30am Evening: 05:30pm to 06:30pm

      Visiting Hours in MICU, HDU Morning: 08:00am 08:30am Evening: 04:00pm to 04:30pm

    • WiFi FACILITY

      Wifi/ internet facility is available on request. Patient/attendant has to submit an identity proof, filed requisition form (available at cash counter) and

      pay the service charges at cash counter. Within a short while of request process completion patient/attendant will be issued a guest password for his/her

      laptop. The service will be provided for 24 hours from the time of submitting the password. In case of further assistance, please contact your Front Office

      Executives / Ward Executives.

    • YOUR FEEDBACK

      We value your inputs in the form of suggestions or comments on your experiences during your stay in the hospital. Please drop your suggestions/comments in

      the drop boxes placed in each wing of the OPD area and wards near the nursing counters. All the information in the feedback forms, including patient

      particulars are kept confidential & used solely for the purpose of continuous improvement. Anything that needs immediate attention can be communicated to

      DMS / Administrator on duty at “¢6051 from your room.

Follow us
Accredited by:
All © reserved to Rajiv Gandhi Cancer Institute & Research Centre
Website Design By Techmagnate