Ambulance services are available round the clock, on payment basis. In case of any requirement please contact Front Desk/ Reception or call +91-1147022222/
+91-7042088779 (from outside).
To help patient / attendant for immediate cash need two ATM machines, one from Axes bank and another from Yes Bank, are installed in reception area of the
institute. Patients / attendant as well as employee of institute can use them as and when needed.
The Visitors’ cafeteria at Rajiv Gandhi Cancer Institute and Research Centre is open 7days a week for service from 08.00 am to 09.30 pm. Along with this
beverage vending machines are also placed on each floor for your convenience.
CafÃ© Coffee day counter is available in Front office area to provide readily available snacks and beverages in between 08:00 to 9:30 PM.
RGCI&RC extends counseling services to its patients. For psychological support and further discussions, please speak to our Counseling team in Old
building, ground floor (adjacent to Casualty). Ph.: +91-11-47022007
A team of dedicated pharmacist is available for mixing the chemo drugs and radioactive drugs in a very controlled and automated environment. All Cytotoxic
Medicine are prepared or mixed in Aseptic and Sterile Condition under the Bio Safety Cabinet for the Safety of Patient, Safety of Employee & Safety of
All Cytotoxic Medicine are prepared by Volume as well Weight procedure for the accuracy of dose, because chemo medicine is extremely potent in nature.
Rajiv Gandhi Cancer Institute & Research Centre, Delhi is the destination for a very large number of cancer patients, not only from India, but also from
Abroad. Patients from several countries have been visiting the Institute for Advanced Cancer Care.
An international helpdesk is established and operational in institute reception area to help and facilitate international patient in registration and
consultation. Any patient from overseas is welcome to consult our Consultants at our centre. it will be preferable to contact us on email firstname.lastname@example.org
The recommended duration of visa to stay in India will be determined by medical requirements, and conveyed to you by the International Patient Coordinator.
The devotional music is played from 6 AM to 9 AM, while soft instrumental music is played from 9 AM to 1 PM and from 5 PM to 9 PM. However, the music is
switched off from 1 PM to 5 PM, to allow our patients’ to rest.
All patient meals are planned in line with the diet prescribed by the treating team and well trained competent dieticians accommodating patient’s choices as
far as possible. Room service for attendants is also available (Please contact Ext. No. 2043 for kitchen & 2045 for Dietician) for any
clarifications/discussions. NO OUTSIDE FOOD IS ALLOWED.
Please note: after you occupying the allocated bed it takes us minimum 1 hour to serve the first diet.
Emergency department is located on ground floor of institute. It is a 5 bedded unit offering best Oncological initial and emergency treatment round the
clock. We provide a consultant led 24 resuscitation facilities. We treat and access within minutes of patient arrival with referral and assessment by other
departments if deemed necessary.
In addition to therapeutic & diagnostic services, the Institute also provides supportive services particularly to terminally ill patients. As a part of
this program a team consisting of a physician, a clinical psychologist and a nurse visit the terminally ill patients to provide them Medical, Nursing &
Psychological support at regular intervals and provide them free medicines & nutrients, Ph.: +91-11-47022007.
Before any invasive or surgical procedure, biopsy, blood transfusion, or chemotherapy administration a consent form will be given to you. Please make sure
that you have carefully read the consent form & fully understood it.
Patient’s attendants can avail laundry facility on payment basis.
A luggage room is build at Gate number 2 of institute to facilitate Patient / Attendant to keep their extra luggage.
Keeping in mind the cultural & religious beliefs of our patients &their families, we have a meditation I prayer room in basement, Old building.
Patient can pay his bill using different means as per his comfort and laws governed by government of India. Different modes of payment are cash, Credit
Cards, Debit Cards and online payment through our website (www.rgcirc.org)
For the ease of payment for different services at different counters within RGCI&RC, RGCI Smart Card facility is also available. One time amount can be
deposited in RGCI smart card at the time of entry in RGCI&RC. Payment can be done using RGCI smart card at different counter for different services.
Before exit patient can get his remaining amount back from cash counter. RGCI smart card is applicable within RGCI&RC only.
To avoid long queue for new patient registration, patient / attendant, can do online temporary registration from institute website (www. rgcirc.org). Also
patient / Attendant can take OPD appointment for a Doctor for any location. An appointment confirmation SMS will be delivered at Patient registered phone
Patient / attendant needs to report his arrival at helpdesk in reception area and get his OPD card and report on OPD counter in his respective OPD for OPD
At the time of room allotment, you will be provided with sterilized patient dress which will be changed every day to maintain the hygiene of the patient. You
are required to wear the same during your hospital stay. You will also be provided with a toiletry kit in the ward on your arrival.
We have an in-house pharmacy where all the medicines available are genuine and all the requisite conditions to maintain the potency of the drug, especially
for those drugs where maintaining of cold chain is a must, are made available .Patient or attendant can give their prescription to the pharmacy porters
deputed in all w a r d s, who will make the medicine available by the patient’s bedside.
Patient / Attendant need to deposit id / address proof during registration. In case of corporate / insured patient, He needs to provide multiple documents at
TPA desk. To help patient / attendant Photocopier facility are available in reception area on payment basis.
In order to make the child’s stay and treatment in the hospital as pleasant as possible, the Pediatric Oncology Department has established a Playroom on the
second floor for Pediatric patients. It is equipped with a TV, Computer, Videogames, many Books and Various Toys. Children are free to use the playroom
during their visits to the hospital. They may even receive short chemotherapy here, as there is a nurse stationed there.
Attendants of the patients are advised to get benefited from Preventive Oncology Service while they are attending I accompanying their patient in the
hospital. Social worker from the Preventive Oncology Department gives health talks in all patient areas with primary focuses on creating awareness among the
public about the need to screen for early detection of cancer. Preventive Oncology OPD provides screening for three most common cancers (Breast, Cervix, and
Oral cancers) at highly subsidized rates. Regular OPD is conducted from Monday to Saturday.
These screening services are also rendered weekly through community based cancer detection camps (outreach basis) in Gender Resource Centers in collaboration
with NCT of Delhi. The Department organizes training programs for health workers on prevention and early detection of cancer. Ph.: +91-11-47022053.
Reports of all investigations carried out on OPD basis will be available at Central Report Dispatch Collection Counter at the Main Reception (Ext. No. 2076)
as per time given. In case of any delay in the dispatch of report you may contact the Front Desk. In case of In-patients, the reports will be sent directly
to wards to be filed in the patient’s medical record.
In case you are admitted you are requested to make sure that you have received copy of all the investigation reports that you have undergone in the present
admission before leaving the hospital. In case of any doubt please ask your assigned nurse. A copy of final report of all the investigations is generally
given to the patients by the staff nurse on regular basis. In case finalization of a report is pending at the time of discharge, that report can be collected
from Central Report Dispatch Collection Counter on your next visit.
Report can be downloaded from institute websites (reports.rgcirc.org). As soon as a report is reviewed and approved by our doctor, A SMS will be delivered to
patient’s registered phone number with login id, password and report URL. You can view / download the report from there.
We create your medical record with a unique identification number (CR. No.), update and preserve it with utmost care and confidentiality. Duration of record
The Medical record of a patient can be accessed as per Hospital Medical Record Policy.
Cancer Sahyog is the emotional support group of the Indian cancer Society, Delhi Branch. Cancer Sahyog provides emotional supports, financial supports to
poor patients and their family members.
CanKids is a not for profit organization of over 300 people (volunteers and employees) and works on all aspects to enable best standards of treatment care
and support services for children with cancer (age 0-21) and their families from moment of diagnosis through treatment and after into survivorship on the one
hand and palliative care, terminal and bereavement support on the other.
TPA Help Desk assists you in documentation of your cashless procedure. All the dealings with respect to Medical Insurance are handled by the TPA Help Desk
only. Approval of the cashless treatment lies with the concerned TPA.
Patient /Attendants are requested to obtain the pre-request form from TPA Help Desk by showing the TPA-ID card / updated policy papers and submit pre-request
form duly filled, signed and stamped by the treating doctor within 24 hours of admission. The completed form will then be processed by TPA Help Desk for
approval from the respective TPAs. You must enter your contact address, telephone number and mobile numbers in your TPA documents. TPA Help Desk will
intimate you about Approvals/denials of your request by TPA. Initial approval / response generally take at least 5 – 6 hours and final approval takes at
least 3 – 4 hours.
once the approval is received
take higher category accommodation the difference will be borne by the TPA card holder.
made by the patient
will be borne by the patient, if the facility is availed.
TPA Contact No.: +91-11- 4702 2608 Timings: 09:00 am to 08:00 pm
The visiting hours for meeting the patient in wards are 05:00 pm – 07:00 pm. While admitting each patient, one attendant is permitted. Since cancer patients
are severely immune compromised, strict infection control demands least number of people in patient areas. Therefore, at the time of admission you will be
provided with two passes – a Visitor Pass (valid for visiting hours) and an Attendant Pass valid for stay of one attendant with the patient. Both the passes
expire after 5 days of being issued & have to be renewed subsequently. Any attendant found in the patient room without the pass shall be made to leave
the premises immediately.
Visiting Hours in SICU Morning: 08:00am 08:30am Evening: 05:30pm to 06:30pm
Visiting Hours in MICU, HDU Morning: 08:00am 08:30am Evening: 04:00pm to 04:30pm
Wifi/ internet facility is available on request. Patient/attendant has to submit an identity proof, filed requisition form (available at cash counter) and
pay the service charges at cash counter. Within a short while of request process completion patient/attendant will be issued a guest password for his/her
laptop. The service will be provided for 24 hours from the time of submitting the password. In case of further assistance, please contact your Front Office
Executives / Ward Executives.
We value your inputs in the form of suggestions or comments on your experiences during your stay in the hospital. Please drop your suggestions/comments in
the drop boxes placed in each wing of the OPD area and wards near the nursing counters. All the information in the feedback forms, including patient
particulars are kept confidential & used solely for the purpose of continuous improvement. Anything that needs immediate attention can be communicated to
DMS / Administrator on duty at “¢6051 from your room.