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Quality Indicators

Quality Indicators (also called Performance Indicators) are a set of indices used to measure performance or quality of performance, in clinical as well as managerial areas of the Institute’s functioning. At the Institute, we measure our performance with the help of NABH accredited indicators that help us monitor our processes and outcomes, as well as prevent any adverse incidents.

We monitor various key performance indicators for every department to systematically evaluate and continuously improve service performance, such as Clinical efficiency (Clinical quality, evidence based practices, health improvement and outcomes for patients), Operational efficiency (Resource utilization of services like reduction in waiting time), and Focus on Patient & employee safety (Patient & employee satisfaction)

The data is collected, collated and analyzed on structures, processes and outcomes for further improvements and discussed in various committee meetings. Few examples are:

  • Monitoring of patient waiting time in OPD and diagnostics
  • Time taken for discharge
  • Average length of stay
  • Mortality rate
  • Hand hygiene rate
  • Patient satisfaction index
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