Patient and families are well informed and educated about their healthcare needs in a language and manner that is understood by them by concerned Healthcare Staff.
In line with the RGCI&RC quality policy, “to do things right first time and every time” the safety of our patients is of paramount importance. Each and every employee working in RGCI&RC must ensure freedom from all healthcare associated preventable harm. To improve patient safety error has to be prevented, rectified or at least minimized. To ensure the same patient safety devices (For example, grab bars, bed rails, sign posting, safety belts on stretchers and wheel chairs, alarms both visual and auditory where applicable, warning signs like radiation or biohazard, call bells, fire safety devices etc.) are installed across the organization and are inspected periodically. In order to ensure patient safety RGCI&RC strive implement and achieve below mentioned patient safety goals.
Facility inspection rounds to ensure safety are conducted at least once in a quarter. During these rounds potential safety risks are identified. Inspection reports are documented. The findings, corrective and preventive measures undertaken are discussed in safety committee and other appropriate forums.
We monitor various key performance indicators for every department to systematically evaluate and continuously improve service performance. They are used to measure hospital performance viz:
The data is collected, collated and analyzed on structures, processes and outcomes for further improvements and discussed in various committee meetings. Few examples are: