Why RGCI&RC

Rajiv Gandhi Cancer Institute & Research Centre is amongst Asia’s premier exclusive cancer center that offer the unique advantage of cutting edge technology, put to use by renowned super-specialists. This potent combination of man and machine ensures world-class cancer care to not only patients from India, but also from the neighboring SAARC countries. We are fortunate to have taken care of over 3 Lakh patients since inception in 1996.

The Institute offers super specialized tertiary care services in Medical, Surgical and Radiation Oncology by dedicated Site-Specific teams. Super Specialists at RGCI&RC practice an organ specific multi-disciplinary approach to cancer diagnosis and treatment, with the Tumor Board acting as a second opinion clinic for cases that are more critical than others.

Spread over nearly 2 lakh square feet area, with a current capacity of 498 beds, RGCI&RC is one of the largest tertiary cancer care centers in the continent. The Institute’s outpatient services are spread on all the 4 building blocks with 57 consultation rooms, and well-designed Radiation Therapy areas. RGCI&RC has 14 state-of-the-art well equipped modular Operation Theatres with HEPA filter and gas scavenging systems, and 3 Minor Operation Theatres for Day Care Surgeries and procedures. The Institute has40 bedded Surgical ICU and an 12 bedded Medical ICU. RGCI&RC has a dedicated Leukemia ward, and a separate Thyroid Ward. The Institute also boasts of an independent21 bedded  Bone Marrow Transplant unit that is credited with pioneering unrelated donor transplants, MUD transplants, and stem cell transplants.

RGCI&RC is committed to bringing the benefits of cutting edge technology to its patients. The Institute offers best in class techniques such as  robotic surgery, Intra-Operative Brachytherapy, True Beam (the next generation Image Guided Radiation Therapy), PET – MRI fusion, High Frequency Ultrasound, Tomosynthesis ( 3D mammography machine), Nucleic Acid Testing (for safest possible blood), and advanced diagnostic & imaging techniques, including PET CT, Circulating Tumor Cell testing, and Next Generation Sequencing. RGCI&RC has executed strategic alliances with internationally renowned institutes which has catapulted RGCI&RC into a global league of select hospitals that are pioneers in new approaches to treating cancer.

RGCI&RC has consistently ranked amongst Best Oncology Hospitals of India (Week – Nielsen Survey 2014, 2015, 2016) and has won prestigious awards for its services, such as Best Oncology Hospital in India (2014), Healthcare Leader Award (2014), and India’s Most Trusted Cancer Hospital (2016).

VALUES

Regarding Patients

• Hold patients in high esteem
• Transparency
• Proper Diagnosis
• Proper Treatment
• Correct advice to the patients

Regarding staff (Medical & Paramedical)

• Teamwork
• Mutual respect
• Trust

PATIENT SAFETY & QUALITY

We are committed to providing the highest-quality, safest care for all patients. Our approach to patient care reflects our commitment to safety, effectiveness, patient centeredness, timeliness, efficiency and equity.

In line with the RGCI&RC quality policy, “to do things right first time and every time”  the safety of our patients is of paramount importance.

• We ensure the adoption of behaviours that promote patient safety. Some of the key features promoted for a culture of safety are:

• Sharing information
• Reporting occurrences of Incidents
• Learning from safety incident analysis
• Blame free culture
• Encouragement of collaboration across disciplines and departments.

• Appropriate Patient safety devices (For example, grab bars, bed rails, sign posting, safety belts on stretchers and wheel chairs, alarms both visual and auditory where applicable, warning signs like radiation or biohazard, call bells, fire safety devices etc.) are installed across the organization and are inspected periodically.
• In order to promote patient safety we adapt and implement International patient safety goals.

1. Identify Patient Correctly
2. Improve Effective Communication
3. Improve the Safety of High-Alert Medications
4. Ensure Correct-Site, Correct Procedure, Correct-Patient Surgery
5. Reduce the Risk of Health Care-Associated Infections
6. Reduce the Risk of Patient Harm Resulting from Falls

• We use the feedback obtained from the patients/family to improve patient safety and Quality improvement program.
• We perform proactive analysis of patient safety risks and make improvements accordingly.
• All staff is trained on the risks within the hospital environment and preventive actions to avoid risks. Staff members are made aware of procedures to follow in the event of an incident. Safety Education program is carried out from induction/ orientation training to regular on the job training.
• We implement a structured Quality improvement and continuous monitoring program wherein we monitor our performance on with various key performance indicators for every department to systematically evaluate and continuously improve service performance. Indicators related to:

ACCREDITATIONS & CERTIFICATIONS

Accreditation is self-assessment and external peer review process used by healthcare organizations to accurately assess their level of performance in relation to established standards and to implement ways to improve the healthcare system continuously.
Accreditation is a process of quality assurance and improvement, a public recognition by an authorized body for organization’s performance for compliance with National accreditation standards by a healthcare organization.

Certification refers to the issuing of written assurance (the certificate) by an independent external body that it has audited a management system and verified that it conforms to the requirements specified in the standards for Quality.
We strive to participate in such initiatives as fare as possible as a part of our quality journey.

We have following Accreditations & Certifications

1. NABH Accreditation for Hospital
2. NABH Accreditation for Blood Bank
3. NABH Accreditation for Ethics Committee
4. NABL Accreditation for Laboratory Services
5. NABH Certification for Nursing Excellence
6. Green OT Certification from Bureau Veritas