Geeta Srivastava

OPD patient

niti bagh

This is to write with utter dissapointment regarding the staff Ms Megha At billing / TPA desk Niti bagh . she is extremely Rude & highly unprofessional & full of arrogance to sit at the front desk . She is totally unaware of ent her process & protocols to be followed at corp[orate level & asking for extra payments . she behaves rudely with almost all clients She asked me to make a payment of 17000 /- against the bill of 14000 . The patient had to wait for 2 hrs after chemo threpay for this torture & harrsasment without no fault . The kept forcing to pay 17000/ – against the bill of 14000/- . And when i refused & question them to about the extra payment they addressed in front of me. ” patient ka attaendent payment ke liye raita faila rah hai ” also they kept me waiting for 2 hrs with patient for the final bill . The kept telling me its hospital policy After waiting for 2 hrs i had to really take a call to escalate to MD / Medical counsil . On seeing this they immediately settled my bill at 14000/- & megha all of a sudden was missed from the billing counter .I really wonder & want to know how can a hospital charge extra against the bill & Megha talking so openly in lobbby about it as a hospital policy .??? Whenever we ask her to let us know the concerned to discuss the matter , she claims she is the seniormost … such an arrogant & irresponsible staff that too at front desk . People are already under trauma due to deadly disease & above that when we have to meet such staff it aggrevates the pain . so it’s my humble request to take strict action against such staff who for their personal benefit asking for extra payment from patient . looking forward for prompt response on my query resolution.

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Rajiv Gandhi Cancer Institute and Research Centre is today counted amongst Asia’s premier exclusive cancer centres that offer unique advantage of cutting edge technology, put to use by renowned super specialists. This potent combination of man and machine ensures world-class cancer care to not only patients from India, but also from the neighboring SAARC countries and others.

Sir Chotu Ram Marg, Sector - 5, Rohini Industrial Area, Rohini, New Delhi - 110085, India | +91-11-47022222
OPD Timings: 09:00 am to 05:00 pm (All weekdays except Sunday and Holiday)
Emergency Services: 24x7 All weekdays

Squadron Leader Mahendra Kumar Jain Marg, Block K, Niti Bagh, New Delhi - 110049 | +91-11-45822222
OPD Timings: 09:00 am to 05:00 pm (All Weekdays except Sunday and Holiday)
Emergency Services: 24x7 All Weekdays

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