Telemedicine Services at RGCIRC

As new treatment protocols are being developed, more and more Cancer patients are being effectively treated. However, most of these treatments run over several years and patients need to be under clinical supervision for at least five years. During this period, patients living in far remote areas need to frequently travel to consult the doctors even for trivial matters as general physicians don’t have the perquisite clinical expertise to deal with Cancer cases. The cost burden on the patients thus gets multiplied.

Certain visits when active clinical intervention is required are inevitable. However, many visits could be avoided if patients and doctors have a communication channel to schedule a video / audio consultation and doctor can prescribe certain medication or further tests during these sessions.

RGCIRC has been cognizant of this need and has come up with Telemedicine Practice to help patients reduce the travel cost and inconvenience. In future, we also plan to collaborate with local clinics / hospitals that can physically attend to patients and work with our consultants to deliver healthcare at their convenience.

Telemedicine allows Health Care Professionals (Doctors, Primary Care Physician, Nurses…) to evaluate, diagnose and treat patients at a distance using telecommunications technology.

Telemedicine is used mostly to connect doctors working with a patient in one location to specialists somewhere else and delivering remote healthcare to patients in their homes, workplaces or assisted living facilities. It is an alternative to in-person visits for both primary and specialty care.

Telemedicine works very effectively for follow-up visit, Post hospitalization care, chronic disease management, Preventive health management, getting first care in odd timings / weekend..

Telemedicine services should however be avoided for emergency care when alternative in-person care is available, and telemedicine consultation should be limited to first aid, life-saving measure, counseling and advice on referral.

Privacy and Security

Telemedicine service is as secure as in person consultation. All the reports and relevant documents are kept in secure patient file in hospital or in EHR software. All patient records are handled by the authorized personal only with utmost care.



Patient Consent

Logging in voice conference / video conference by patients or care taker / attendant is deemed to be consent for telemedicine. However, the Institute may ask to confirm your consent by filling an online consent form.

Fee For Telemedicine

The fee at present is at par with in-person consult. However, it may change as per the prevailing policies of the Institute.

Schedule your Telemedicine

If you seek medical help for yourself or for your family and friends, you can schedule a telemedicine today and get medical advice from your doctor without having to step out of the house. Stay close to family and get yourself treated in the comfort of your home. You can use any browser to avail telemedicine services.

Telemedicine services from RGCIRC are available for new and existing patients. You can schedule your appointment with the doctor, wait for the doctor at home and discuss your condition face to face as you would normally do. The doctor will advise you on a further course of action and medication.

You will be required to visit the doctor only if the problem cannot be resolved through the online consultation. Services are available from all departments except the Emergency Services.

Any medical emergency should be dealt with by calling Emergency Services and seeking proper help.


Using Mobile App “RGCI Care”

Your Mobile phone must have installed RGCIRC Patient mobile App “RGCI CARE” along with Video / Audio Conferencing App “JITSI MEET”. This option can be used either by new patients who need fresh registration or already registered patients.

For more details click here

Using website

This option is for repeat patients only (the patients who are already registered with the Institute and the basic information about diagnosis, chief complaints, history and any prior treatment etc. has already been captured in the patient file).

Following are the steps to be taken to avail telemedicine facility.

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Rajiv Gandhi Cancer Institute and Research Centre is today counted amongst Asia’s premier exclusive cancer centres that offer unique advantage of cutting edge technology, put to use by renowned super specialists. This potent combination of man and machine ensures world-class cancer care to not only patients from India, but also from the neighboring SAARC countries and others.

Sir Chotu Ram Marg, Sector - 5, Rohini Industrial Area, Rohini, New Delhi - 110085, India | +91-11-47022222
OPD Timings: 09:00 am to 05:00 pm (All weekdays except Sunday and Holiday)
Emergency Services: 24x7 All weekdays

Squadron Leader Mahendra Kumar Jain Marg, Block K, Niti Bagh, New Delhi - 110049 | +91-11-45822222
OPD Timings: 09:00 am to 05:00 pm (All Weekdays except Sunday and Holiday)
Emergency Services: 24x7 All Weekdays

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